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Implementation of a Compatible eCare Plan Platform ​

by Ryan Fan, PharmD, Michelle Farrell, PharmD, BCACP
​
"
Objective: To determine the success of implementing an eCare plan capable platform into daily workflow at Boscobel Pharmacy, an independent pharmacy located in Boscobel, Wisconsin.

Methods: Five pharmacists at Boscobel Pharmacy were trained to use the eCare plan functionality within the QS1 pharmacy software system and completed documentation of specific types of patient encounters as eCare plans. The Conceptual Model of Implementation Research was used to determine the success of eCare plan implementation and documentation into the pharmacy workflow at Boscobel Pharmacy. The implementation outcomes of adoption, acceptability, appropriateness, and feasibility were systematically evaluated. Surveys were administered to each of the 5 pharmacists and informal qualitative interviews were conducted as needed for clarification on the pharmacist survey. A qualitative thematic analysis was completed on the survey and interview results to determine implementation success.

Results: The adoption of eCare plans into Boscobel Pharmacy workflow was determined due to the inclusion of Boscobel Pharmacy in the Flip the Pharmacy (FtP) program and the Community Pharmacy Enhanced Services Network (CPESN) and the network’s requirement for all CPESN community pharmacies in the FtP program to utilize eCare plans. The acceptability, appropriateness, and feasibility of eCare plans determined through the pharmacist surveys and interviews indicated that the majority of pharmacists were eager to perform eCare plan documentation and continue documentation through the next year, but also indicated dissatisfaction with the QS1 pharmacy software in fulfilling this role.

Conclusion: Boscobel Pharmacy was able to successfully implement the documentation of eCare plans into daily workflow through improvements in technology that drastically reduced the amount of time and effort in documenting eCare plans."

Keywords:  Pharmacies, Pharmacists, Workflow, Wisconsin, Feasibility Studies, Pharmacy, Community Pharmacy Services, Documentation, Surveys and Questionnaires, Software, eCare

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2020 September/October Table of Contents

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  • Home
  • Past Issues
    • Journal Archives
    • JPSW 2023
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    • JPSW 2021
    • JPSW 2020
    • JPSW 2019
    • JPSW 2018
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  • JPSW Supplements
  • For Authors and Reviewers
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    • CE Author Guidelines
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