Quality Assurance of Offering Comprehensive Medication Reviews to 90-Day Medication Synchronization Patients
by Blair A. Baillio, PharmD, Amanda Margolis, PharmD, MS, BCACP, Denise Garner, 2022 PharmD Candidate Abbigail Linde, PharmD
"Background: Medication synchronization (med sync) and comprehensive medication reviews (CMRs) have each been found to improve patient outcomes. Beaver Dam Hometown Pharmacy has been successful in implementing both services, but there is an opportunity to improve followup CMR visits. The Beaver Dam Hometown Pharmacy already has quarterly contact with patients receiving 90-day med sync; therefore, coordinating CMR follow-ups with med sync may have a synergistic benefit. The objective of this evaluation is to assess the change in CMRs as well as patient satisfaction after combining these two services.
Methods: Eligible patients were identified through the Pioneerx© pharmacy software. To qualify for CMR visits, patients had to be enrolled in Medicaid, have 4 or more medications for 2 or more disease states, and at least one medication on a 90-day fill in the med sync service. Attitudes of patients toward the services were assessed after completion via a Likert scale with values ranging from "poor" to "excellent." Effects of the services on tracked pharmacy outcomes were also measured, including professional supplement sales and eCare Plans completed.
Results: A total of 41 patients were selected for the evaluation. Of those, 24 have completed the initial CMR at the time of their med sync date. Nineteen patients have recorded satisfaction data associated with their experience. Initial and follow-up CMRs increased by 50% compared to the same time period in the previous year. Patient satisfaction was also shown to be high.
Conclusions: The Beaver Dam Hometown Pharmacy was able to increase the number of CMRs completed following coordination of CMRs with med sync. Survey results also demonstrated high patient and satisfaction with the service."
Keywords: Patient Satisfaction, Medicaid, Personal Satisfaction, Follow-Up Studies, Pharmaceutical Services, Pharmacies, Pharmacy, Surveys and Questionnaires, Software
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2021 November/December Table of Contents
"Background: Medication synchronization (med sync) and comprehensive medication reviews (CMRs) have each been found to improve patient outcomes. Beaver Dam Hometown Pharmacy has been successful in implementing both services, but there is an opportunity to improve followup CMR visits. The Beaver Dam Hometown Pharmacy already has quarterly contact with patients receiving 90-day med sync; therefore, coordinating CMR follow-ups with med sync may have a synergistic benefit. The objective of this evaluation is to assess the change in CMRs as well as patient satisfaction after combining these two services.
Methods: Eligible patients were identified through the Pioneerx© pharmacy software. To qualify for CMR visits, patients had to be enrolled in Medicaid, have 4 or more medications for 2 or more disease states, and at least one medication on a 90-day fill in the med sync service. Attitudes of patients toward the services were assessed after completion via a Likert scale with values ranging from "poor" to "excellent." Effects of the services on tracked pharmacy outcomes were also measured, including professional supplement sales and eCare Plans completed.
Results: A total of 41 patients were selected for the evaluation. Of those, 24 have completed the initial CMR at the time of their med sync date. Nineteen patients have recorded satisfaction data associated with their experience. Initial and follow-up CMRs increased by 50% compared to the same time period in the previous year. Patient satisfaction was also shown to be high.
Conclusions: The Beaver Dam Hometown Pharmacy was able to increase the number of CMRs completed following coordination of CMRs with med sync. Survey results also demonstrated high patient and satisfaction with the service."
Keywords: Patient Satisfaction, Medicaid, Personal Satisfaction, Follow-Up Studies, Pharmaceutical Services, Pharmacies, Pharmacy, Surveys and Questionnaires, Software
Download PDF
2021 November/December Table of Contents