CE for Pharmacists & Technicians: For More Than Just Patients: Reducing Staff Burnout Through Enhanced Clinical Services
by Brianna M. Freund, PharmD, Rachel C. Whitesitt, PharmD, MPH
Learning Objectives:
Abstract:
Burnout within the pharmacy profession is common, with more than 50% of pharmacists and pharmacy technicians reporting burnout. This is primarily driven by reduced personal accomplishment but can also include emotional exhaustion and depersonalization. To help pharmacy professionals decrease burnout, through increased personal accomplishment, we can open up new roles, responsibilities, and opportunities for staff to diversify their day-to-day work and allow them to work on tasks that they are interested in.
A common opportunity for pharmacy staff is starting new enhanced clinical services. Two popular services include the Diabetes Prevention Program (DPP) and Diabetes Self-Management Education and Support (DSMES). DPP is targeted for patients with prediabetes, while DSMES is for patients with diagnosed diabetes. This article discusses program implementation requirements and resources, and common roles and opportunities for staff for these two programs. Providing time for staff to work on these new opportunities is important and may be accomplished through successful implementation of a medication synchronization program.
Through implementation of these programs, or other programs that interest your staff, you can contribute to increased personal accomplishment and decreased burnout for pharmacy staff.
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2025 November/December Table of Contents
Learning Objectives:
- Describe how the three dimensions of burnout can affect pharmacy staff.
- List the roles for staff in a Diabetes Prevention Program and Diabetes Self-Management Education and Support program and the training necessary for those roles.
- Recall the benefits for participants in a Diabetes Self-Management Education and Support program.
- Recognize how a medication synchronization program can build time within the day to work on enhanced clinical services.
Abstract:
Burnout within the pharmacy profession is common, with more than 50% of pharmacists and pharmacy technicians reporting burnout. This is primarily driven by reduced personal accomplishment but can also include emotional exhaustion and depersonalization. To help pharmacy professionals decrease burnout, through increased personal accomplishment, we can open up new roles, responsibilities, and opportunities for staff to diversify their day-to-day work and allow them to work on tasks that they are interested in.
A common opportunity for pharmacy staff is starting new enhanced clinical services. Two popular services include the Diabetes Prevention Program (DPP) and Diabetes Self-Management Education and Support (DSMES). DPP is targeted for patients with prediabetes, while DSMES is for patients with diagnosed diabetes. This article discusses program implementation requirements and resources, and common roles and opportunities for staff for these two programs. Providing time for staff to work on these new opportunities is important and may be accomplished through successful implementation of a medication synchronization program.
Through implementation of these programs, or other programs that interest your staff, you can contribute to increased personal accomplishment and decreased burnout for pharmacy staff.
Download PDF
2025 November/December Table of Contents